Terms of service
Welcome to Soléa. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.
1. General Conditions
By using this website, you confirm that you are legally permitted to use our services and make purchases in your country or region.
We reserve the right to refuse service, cancel orders, or limit quantities where reasonably necessary, including in cases of suspected fraud, pricing errors, or misuse of our website.
2. Products and Availability
We make every effort to display our products, colors, images, descriptions, and sizes as accurately as possible. However, colors and appearance may vary depending on your device or screen.
All products are subject to availability, and we reserve the right to modify or discontinue products without prior notice.
3. Pricing and Payments
All prices displayed on our website are subject to change without notice. The price charged will be the price displayed at checkout at the time your order is placed, except in cases of obvious pricing or technical errors.
Customers are responsible for providing accurate billing and payment information.
4. Orders
Once an order has been placed, we cannot guarantee that changes or cancellations can be made. Please contact us as soon as possible if you notice an issue with your order.
We reserve the right to cancel or refuse an order where reasonably necessary.
5. Shipping and Delivery
Orders are typically delivered within 7–14 business days, although delivery may take up to 3 weeks (21 days) in some circumstances.
Delivery times are estimates and may be affected by customs, carrier delays, holidays, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information.
6. Returns and Refunds
Except where required by applicable consumer law, all sales are final and we do not accept returns or exchanges after an order has been delivered.
Certain products may not be eligible for return for health or hygiene reasons where legally permitted, particularly where applicable hygiene seals or protective packaging have been removed or opened after delivery.
Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded, including rights relating to faulty, damaged, incorrect, or misdescribed products.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and supporting photographs so we can review the issue.
7. Sizing
Sizing and measurements may vary between products and styles. Customers should review the specific size chart provided for each product before placing an order.
8. Accuracy of Information
We aim to ensure that all information on our website is accurate and up to date. However, occasional errors or omissions may occur. We reserve the right to correct errors and update information where necessary.
9. Intellectual Property
All content on the Soléa website, including branding, logos, graphics, text, and original images, is owned by or licensed to Soléa and may not be copied, reproduced, or used without permission, except as permitted by law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Soléa will not be liable for indirect or consequential losses resulting from the use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service. Any changes will be published on this page and will apply from the date they become effective.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.