Shipping policy

At Soléa, we aim to process and deliver your order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days. During busy periods, processing times may be slightly longer.

Delivery Time

Estimated delivery time is typically 7–14 business days after your order has been processed and shipped.

In some cases, due to carrier delays, customs, holidays, or other circumstances beyond our control, delivery may take longer. Please allow up to 3 weeks (21 days) for your order to arrive.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. Please allow 24–48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Please contact us as soon as possible if you notice an error in your shipping details. Once an order has been shipped, we may not be able to make changes.

Delayed Orders

If your order has not arrived within 3 weeks, please contact us with your order number so we can assist you.

Contact Us

If you have any questions regarding your order or shipping, please contact us through our Contact Us page.